Benefits:

401(k)
401(k) matching
Competitive salary

Join Our Team as an Office Manager with Floor Coverings International!

We are ready to launch our new franchise and want you to be a part of our team! Are you tired of the corporate runaround and ready to work hard, achieve results, and reap the rewards?

Floor Coverings International is not just a flooring company; we're the #1 mobile flooring company in North America. With over 225 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

Paid training provided
Full-time

Key Responsibilities:

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customers and installers.
Update the customer on details of installation by keeping them informed of the start date and time and clarifying the work that will be done.
Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations. Create raving fans!
Communicate job progress daily.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Deliver on expectations contracted in the sales process.
Walk the customer through job at completion and collect final payment.
Manage job to hit profit objective.
Complete job costing reports within 24 hours of completing an installation.
Consistently search for installers that can offer a better experience to our customers with more reasonable rates.
Resolve conflicts and complaints immediately.
Keep showroom and office organized and presentable.
Be available for Home Shows.
Be available to attend training seminars at owner’s discretion.
Attend at least one form of training per year.
Continue to educate self on new flooring.
Attend weekly meeting with Franchise Owner at scheduled time.
Updates logged daily with status of job and upcoming schedule.
Work weekly and monthly to hit sales installation goals.
Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

1-3 years experience in the flooring industry.
Leadership skills to manage installers and handle conflict appropriately.
Able to work independently without supervision.
Able to maintain organization while working on multiple sites.
Able to problem-solve productively.
Able to make reasonable decisions.
Portray a professional image.

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)